What Child Welfare Caseworkers Need to Go Mobile

Oct 27, 2015

The typical caseworker only spends about 18 percent of their time in face-to-face contact with children and families while over 12 percent of their time is spent traveling and over 33 percent of their time is spent preparing documentation. Mobility and access to mobile devices are part of our personal lives, but have not become a regular part of the caseworker’s professional career. In fact, acceptance of mobile technology by social workers has been slow compared to other industries. This white paper examines the ways in which mobile access to case management systems, data and information, assessment and referral capabilities and other tools could go a long way toward reducing child welfare caseloads and workload, and improving caseworker efficiency. It also details the specific capabilities that child welfare caseworkers need from mobility tools.


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