Citizen-Centred Service Delivery

Citizens requiring government services often don’t have the time or even the ability to go seeking out individual services from individual agencies. They’re often forced to fill out the same information on similar forms over and over again. The duplication across various levels of government organizations adds cost and complexity to the process, and often prevents citizens from getting what they need. By embracing these four principles, agencies at all levels can truly achieve the goal of providing truly citizen-focused services:

  • Integrated Outcomes-based Policy
  • "No wrong door" Service Delivery
  • Intelligent Processing
  • Collaborative Governments

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