Frequently, underfunded and overburdened social services programs operate on similarly underfunded and overburdened information systems. One agency might use one system, while another uses a different incompatible system. All pertinent social program information must be presented in a single aggregated view. Only then can social service caseworkers use automated tools to arrive at actionable insights for each case. And only then can they keep citizens needing their services from slipping through the cracks.
Sponsored By IBM