Systemic Crisis: Technology Gaps Beset 911 Call Centers

Call takers at 9-1-1 centers nationwide answer about 240 million calls a year, according to the National Emergency Number Association. In an emergency, how those calls are handled can be the difference between life and death. When every second counts, the ability of a 9-1-1 system to provide emergency responders with timely, accurate information is critical.

Download this informative research report to examine the improvement of 9-1-1 services from several perspectives: technological issues, financial concerns, regulatory changes, impediments, opportunities and the way forward. This report also explores challenges that impede more PSAPs and emergency response offices from modernizing their 9-1-1 capabilities.

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