IDC Analysis: IBM Providing AI Solutions to Government

This IDC Vendor Profile presents IBM’s AI capabilities, including a deeper context of AI in health and human services, agency examples and outcomes achieved via IBM Watson, and IBM’s future plans.

IBM Watson Health improves health and human services delivery and supports social services organizations with AI-enabled, citizen-centric solutions that:

  • Answer inquiries from caseworkers (ex: policy guidance) and citizens (ex: benefits programs)
  • Manage large amounts of information in case files by extracting key concepts and factors
  • Improve the speed and productivity of claims payment investigations
  • Monitor and assess the impact of policy changes and identify unnecessary care

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