The Global Trust Imperative

Governments everywhere are facing a trust deficit among the constituents they serve. Recent research, by BCG and Salesforce, explores the accessibility of government services and how agencies can improve digital service delivery to meet the needs of the customer.

Download this paper to learn more about:

  • The Case for Change: explore the digital service and trust imperatives facing governments
  • Key Insights: explore the insights from our research to provide the customers’ view of how governments are performing, and where the opportunities lie to increase customer satisfaction, better meet customer needs, address concerns about sharing data with government, and increase trust.
  • The Digital Government of the Future: suggests ways that governments can use data to deliver more personalized, user-friendly services drawing on lessons learned from our research. It also explores the potential benefits for both government and its customers.

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