Virginia's 'tech tax' ignites debate on business taxes

Many states are extending sales tax to digital services, but the Virginia Senate’s attempt to expand it to cover business-to-business transactions raised eyebrows.

Mobile hunting, fishing licenses streamline conservation management

Minnesota’s new system will replace a paper-based license purchase and harvest registration process, saving staff time and improving customer service.

Cities dip into immersive technologies

Digital twins are helping streamline city planning and apprenticeship programs, but governments must step up adoption to fully realize the benefits, an expert says.

How the procurement process can help agencies acquire responsible AI

Buying artificial intelligence is not just about setting new policies to manage emerging technology, but applying tried-and-true processes, one expert says.

Whole-of-state procurement gives local agencies better pricing, expert advice

Initially used to extend cybersecurity throughout government, the whole-of-state concept is also being used to push training and software licensing contracts to local agencies.

See something, say something: Ethical hackers strengthen cyber resilience

Cities and states are increasingly adopting vulnerability disclosure policies that encourage “white hat” or ethical cybersecurity researchers to identify and report security weaknesses in government websites and systems.

Shining a light on shadow AI

Employees sometimes use artificial intelligence websites like ChatGPT to get more work done. But if they do so without approval, they may be putting their agency at risk.

No longer just nice to have: Data literacy essential to digital government

While more data-mature cities are seeing payoffs from upskilling staff, even small gains can make a big difference.

How to craft fair, transparent data-sharing agreements

Effective decision making often requires a complex process of gathering data from different sources. A new framework for data-sharing agreements streamlines the process.

Expungement backlogs swamp courts

Thousands of new expungement applications are causing months-long backlogs in jurisdictions with manual and paper-based processing. Automation can help.

Lessons from one state’s effort to modernize its criminal justice system

New York’s sweeping 2020 law sought to accelerate pre-trial processes with technology upgrades. But the state’s experience offers lessons for other jurisdictions undertaking similar efforts to modernize the justice system.

Graying prisons face accelerating health care needs

Rapidly growing numbers of older inmates with diabetes, dementia and liver disease are forcing states to reevaluate early release policies and the social safety nets that might prevent incarceration.

Job opportunities targeting workers with ADHD and autism gain traction

North Carolina wants to attract more neurodivergent people to IT work. It is one of many such initiatives in government.

How generative AI is being used to put the humanity back into government

Non-English speaking residents of Minnesota can more easily access driver and vehicle services thanks to a new generative AI-based virtual assistant that automatically translates English into Hmong, Spanish and Somali.

How one state pushes cybersecurity to local agencies

Arizona’s whole-of-state cybersecurity program gives local governments free access to cloud-based cybersecurity tools—an approach that extends security and helps build a problem-solving community.

State shifts mobile driver’s licenses into higher gear

Thanks to the growing adoption of smartphone wallets and mobile payment technologies like Apple Pay and Google Pay, Colorado officials expect the state’s mDL to gain wide acceptance.

Data helps some states boost renewals amidst Medicaid unwinding

Ex parte renewals, or those that use available data sources to redetermine Medicaid eligibility without requiring information from the individual, place the burden on the system—not on the participants or staff.

Ways procurement can push efficiency and sustainability

By wringing more efficiency out of the buying process and building sustainability into statewide contracts, California’s Department of General Services aims to help the state meet its aggressive sustainability goals.

States put buying power to work for local governments

When states drive cooperative procurements, local agencies can take advantage of volume discounts, experienced contracting officers and a streamlined process.

How one city streamlined emergency evacuations

Officials in Berkeley, California, can send mass messages as well as targeted, zone-based evacuation alerts, cutting the city’s alert time from hours to minutes.

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