Maryland to move human services to the cloud (ShutterStock image)

Maryland to move human services to the cloud

Maryland is building a cloud-based platform to upgrade the state’s human services technology infrastructure and customer service processes.

The state's Total Human-services Information Network, dubbed MD THINK, is a cloud-based data repository that will provide integrated access to programs administered by the departments of Human Resources, Health and Mental Hygiene, Juvenile Services and Labor, Licensing, and Regulation. Gov. Larry Hogan’s administration dedicated nearly $14 million in funding for this effort in the FY 2017 budget, according to the announcement from the governor’s office.

MD THINK uses a scalable, cloud-based platform and is expected to save money, streamline program operations and increase agency productivity. Most important, enhanced data analytics will better enable state agencies to deliver the highest levels of service to Marylanders, state officials said.

The Hogan administration became focused on modernizing its technology infrastructure after the riots in Baltimore, when officials realized the state was unable to leverage its existing data on poverty, unemployment and transportation challenges to determine how to best direct resources.

The first phase of MD THINK will focus on services for children and families.  Caseworkers will be provided tablet devices, enabling them to provide services in the field as opposed to having to return to a central location to input data, saving time and resources.

MD THINK “will completely transform our ability to deliver vital human services to Marylanders and finally bring our service delivery into the 21st century,” Hogan said.

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