ID management, RPA on deck for Centers of Excellence
- By Mark Rockwell
- Jun 06, 2019
The General Services Administration may expand its Centers of Excellence core areas to include identity management and robotic process automation, GSA's Technology Transformation Services (TTS) Director Anil Cheriyan said.
"We started off with five [centers] -- client experience, call center, data center modernization, cloud adoption and data analytics. We're now expanding that and consolidating those," Cheriyan said at FedScoop's June 5 FedTalks event.
RPA and ID management areas could be added as those technologies are advancing quickly and showing their worth in industry.
"We're building new capabilities with robotics process automation. RPA with [artificial intelligence] looped into it is something that in my experience has worked in the private sector, particularly in the financial sector."
Cheriyan began his job at TTS this past January after working in the banking industry. He was formerly executive vice president and CIO at SunTrust Banks.
"We've leveraged [RPA] in a big way in the financial services industry because we've got many old legacy systems. It's too expensive to replace all those legacy systems, so we relied on process automation to link and automate across those systems," he said.
"We’ve started a new community of practice" for RPA, he said. "We'll start building our capabilities there."
Identity management is a core need for agencies such as the IRS, the Department of Education and the Social Security Administration, Cheriya said, adding that TTS is "actively looking and having conversations with the financial services industry" that has significant interests and capabilities in identity technologies and practices.
Additionally, Cheriyan said the agency is looking into combing the customer experience and contact center areas into an "omnichannel experience" area. The data center modernization and cloud adoption centers, he said, could also be combined. "You can't do one without the other."
This article was first posted to FCW, a sibling site to GCN.
Mark Rockwell is a senior staff writer at FCW, whose beat focuses on acquisition, the Department of Homeland Security and the Department of Energy.
Before joining FCW, Rockwell was Washington correspondent for Government Security News, where he covered all aspects of homeland security from IT to detection dogs and border security. Over the last 25 years in Washington as a reporter, editor and correspondent, he has covered an increasingly wide array of high-tech issues for publications like Communications Week, Internet Week, Fiber Optics News, tele.com magazine and Wireless Week.
Rockwell received a Jesse H. Neal Award for his work covering telecommunications issues, and is a graduate of James Madison University.
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