automated processes (Nikolay Klimenko/


How GSA is driving RPA across government

In January 2018 when the General Services Administration’s CFO Gerard Badorrek decided it was time GSA started to focus on robotic process automation, “we had no expertise, no automations, nothing right, just challenge,” he said.

In a recent online event showcasing 2020 Federal 100 winners, Badorrek described GSA’s RPA journey from volunteers working part-time to its current team which has built 65 automations that now save 200,000 hours per year.

One of the initial pilots opened a different path. When looking at automating a function in the CFO’s office, the team discovered that they could “just stop doing the work,” he said. After asking employees what other tasks might also be eliminated and receiving 200 ideas from over 500 employees, the Eliminate, Optimize, Automate initiative was launched. Besides eliminating needless tasks and  optimizing or automating others, it “really helps employees  think about the culture of continuous improvement and being efficient,” Badorrek said. “So in addition to the ideas, it's really the culture it creates.”

After GSA had launched a handful of bots, Badorrek started getting inquiries from other agencies anxious to reap the benefits GSA had proved were possible. The Federal RPA Community of Practice was formed in May 2019, and now has more than 700 members from 50 agencies.

Watch the video below to find out more about GSA’s RPA journey and how it is helping nearly 20 agencies tackle common hurdles and quickly eliminate low-value work through automation. And read about all the Federal 100 winners here.

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