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Philadelphia restarts homeless case management system

Philadelphia is adopting a cloud-based case management and housing solution to better track and serve its chronic homeless population.

The city’s Office of Supportive Housing will use the ClientTrack Homeless Management Information System, which will help it  better coordinate the care and services for the homeless by streamlining intake processes and reporting capabilities and providing data visibility across departments.

The platform, developed by Eccovia Solutions, collects the appropriate data, coordinates information from all the organizations  working with the city’s homeless population and provides a range of analytical reports so frontline staff can make better client-facing decisions, the company said.

Currently, Eccovia is hosting the city’s ClientTrack data in its dedicated private, HIPAA-compliant data center. The company’s recent agreement with Microsoft will also make the solution available to the public sector in Azure Government Cloud.

The switch to ClientTrack was prompted by the failure of Philadelphia’s previous Homeless Management Information System, according to  The city reportedly spent more than $500,000 on an upgraded system to track how it spent grant money, but the system did not work, according to a report in GovTech.

And as customers enroll for ClientTrack with Azure, Eccovia will begin using Microsoft Azure Machine Learning capabilities and predictive analytics to track trends in homelessness and social health services. According to Laurel Rodriguez, director of marketing for Eccovia, this is still in its early stages, but highly anticipated.

The Los Angeles County Department of Health Services also recently contracted with Eccovia for its Housing for Health initiative. According to the company, L.A. is looking to use ClientTrack as a case management solution to connect 10,000 homeless individuals with housing opportunities.

About the Author

Amanda Ziadeh is a former reporter/producer for GCN.


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