medical files (Billion Photos/

VA eyes RPA for processing health records

The Department of Veterans Affairs is looking to robotic process automation (RPA) to help it move multi-format health records into both its existing Vista system and the new Cerner Millennium electronic health records platform.

In its request for information, the VA said it wants a third-party, scalable software-as-a-service solution that will automate the flow of clinical documents into its EHR systems and help eliminate backlogs, reduce manual scanning and increase the quality of the records. 

The VA currently receives medical files from external sources several ways, from paper scans and faxes to email attachments. Other files are placed in a shared folder, some get transferred via an application programming interface and others through an electronic exchange system.

An RPA would automate the scanning process, correcting errors, identifying duplicates and indexing the documents. It would also flag records that cannot be machine processed, alerting staff to files that need  human intervention,  and route non-medical documents, such as claims, to the appropriate department. 

Responses are due July 30. Read the full RFI here.

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