emerging technology
 
  • woman texting (KieferPix/Shutterstock.com)

    Government embraces next-gen citizen services with chatbots

    Agencies are using chatbots to field citizen question, facilitate complex tasks and increase engagement.

  • chatbot on mobile phone

    IRS explores AI applications

    The IRS is experimenting with chatbots and virtual assistants to make it easier for taxpayers to get answers to their questions.

  • connected traffic (MicroOne/Shutterstock.com)

    L.A. drives automated vehicle deployment with pre-qualified vendor pool

    The prequalified vendors will help the city keep pace with rapid developments in technology.

  • AI blockchain

    GSA opens platform for blockchain, AI info sharing

    GSA’s Emerging Citizen Technology program has launched an online atlas to serve as a one-stop resource for its blockchain and artificial intelligence projects.

  • smart public services (magic pictures/Shutterstock.com)

    Why innovation has never been easier

    Governments are experimenting with personal digital assistants, chatbots and virtual reality, but innovation can also come from integrating data and existing services in new ways.

  • Can blockchain bring interoperability to healthcare?

    CDC eyes blockchain for exchanging health data during disasters

    The Centers for Disease Control and Prevention is experimenting with the distributed ledger technology to monitor the spread of infectious diseases in crisis situations.

  • CyPhy Works drone (CyPhy Works)

    A drone that can stay aloft all week

    CyPhy Works' tethered drone can hover 400 feet above the ground for extended surveillance, disaster response and other missions.

  • job candidate practicing with VITA (USC/ICT)

    Vets prep for careers with virtual job interviews

    The Virtual Training Agent for Veterans, or VITA4VETS, helps vets prepare for job interviews by building their professional conversation skills and reducing anxiety.

  • mobile cell service with a drone (University of North Texas)

    Flying cell towers could power communications in disaster areas

    The quickly deployable communications network could deliver cell service to first responders and disaster victims.

  • virtual assistance for public transit (FWHA/YouTube)

    Automation to help the disabled navigate transit

    Intelligent transportation systems can make public transit more accessible to people with disabilities.

  • Endeavor Robotics

    As military buys more robots, police ask for leftovers

    Hand-me-down systems are making their way to local law enforcement, but even then funding can be a challenge.

  • Catalyst supercomputer at Lawrence Livermore National Lab

    Energy Department launches new HPC initiative

    The new program focuses on materials for use in severe environments, and is part of DOE's larger HPC4 Energy Innovation Initiative.

  • artificial intelligence

    How to get practical value from artificial intelligence

    Deploying AI and machine learning “out of the box” allows agencies to quickly get benefit from the technology and avoid long procurement cycles and complex integrations.

  • block chain on the horizon for government

    GSA looks to blockchain for speeding procurement processes

    GSA is exploring a proof of concept that uses the distributed ledger technology to automate its FASt Lane procurement process.

Topic Resources

  • Transforming Customer Service: Building a Smarter Service-Oriented Workforce

    Whether a public contact center or an internal help desk, government offices managing customer service play a vital role in supporting their agencies missions. Unfortunately, many service centers lack the tools they need to deliver high-quality services in a timely fashion. In this webcast, Michelle Earley, USAJOBS Program Manager at OPM, and Stephanie Wade, Director, Innovation Lab at OPM, will discuss how they are transforming USAJOBS, the federal government's official jobs site to improve the hiring process and elevate the level of customer service that applicants receive. The transformation is comprehensive, involving the adoption of human-centered design principles, the use cloud-based DevOps to create new services, and the modernization of foundational technology, including the cloud.

  • Improve Agency Processes -- Focus Here First

    View this on-demand presentation to learn how agencies can use process improvement to put the U.S. Digital Services Playbook into action. Leading experts used real-world case studies to illustrate how Business Process Management (BPM) can help agencies save resources and meet customer expectations, regardless of location, device, or communication method.

inside gcn

  • opioid analytics

    Data shines light on opioid victims, potential solutions


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