Making cities

Making cities' online services easier to ‘like’

Bringing more technology to government means citizens will interact with agencies through screens instead of city halls. But these transactions depend on the government’s ability to build the digital infrastructure to make them possible.

Earlier this year, ProudCity launched a web platform that helps cities keep their websites up to date and manage digital services such as applications, permitting and tax payments. Cities can download the code and host the website themselves or subscribe to a secure, managed, hosted service for a monthly fee.

Now the company is making it easier for cities to port those online services to popular platforms such as Facebook and mobile devices.

The ProudCity Service Center allows municipalities to set up a portal for city services on Facebook, as a standalone mobile app or an embedded widget on an existing website. It gives cities a way to expand constituent access to core online services such as payments, frequently asked questions, issue reporting and tracking and voting information.

Data from the ProudCity Service Center application is pulled from the content management system used to manage core digital operations, so cities can quickly extend their reach.

“Now, city leaders can quickly offer digital government services without having to deal with a cumbersome process of long content strategy, development and procurement cycles,” ProudCity CTO Jeff Lyon said. “It’s the new standard for launching and iterating on the next generation of digital government services.”

About the Author

Matt Leonard is a reporter/producer at GCN.

Before joining GCN, Leonard worked as a local reporter for The Smithfield Times in southeastern Virginia. In his time there he wrote about town council meetings, local crime and what to do if a beaver dam floods your back yard. Over the last few years, he has spent time at The Commonwealth Times, The Denver Post and WTVR-CBS 6. He is a graduate of Virginia Commonwealth University, where he received the faculty award for print and online journalism.

Leonard can be contacted at or follow him on Twitter @Matt_Lnrd.

Click here for previous articles by Leonard.

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